Kraus Flooring
FLOORING CLAIM PORTAL

Submit a Flooring Claim

Complete all sections below. A claim number will be emailed to you automatically upon submission. Our claims team will follow up within 1–2 business days.

1

Dealer / Account Information

Claim confirmation will be sent here.
2

Invoice & Product Details

3

Affected Quantity

Unit of Measurement
Total SF purchased on invoice
SF affected by the defect/issue
4

Installation Status & Dates

Is this product currently being installed right now?
🚨
HIGH PRIORITY — Active Installation Issue

This claim will be flagged HIGH PRIORITY and the Kraus Flooring Claims Team will be notified immediately. Please complete and submit as quickly as possible.

Has this product been fully installed?
Installation Details
End Customer (Your Customer's Information)
Installation Conditions
Moisture Information
Moisture Reading Taken of Sub-Floor?
Moisture Barrier Used?
5

Reason for Complaint

6

Samples & Photos

Samples Available for Testing?
A minimum of 12"×1' of vinyl/carpet or 3 full-length boards of LVP are required for lab testing.
Image Icon

Click to upload or drag & drop photos here

JPG, PNG, HEIC accepted. Please submit photos of all areas of concern.

Photos greatly assist the claims team in their evaluation. Multiple photos recommended.
7

Certification & Acknowledgment

⚠️ IMPORTANT — Please Read Before Signing:

DO NOT INSTALL VISIBLY DEFECTIVE PRODUCTS. Material and labor will not be considered on any product installed with visible defects. Kraus Flooring reserves the right to make repairs on ALL repairable defects. Replacement is an option for non-repairable defects only. Allowance consideration is determined by the degree of defect.

Upon submission a unique claim number is generated and emailed to you and to the Kraus Flooring Claims Team.
* Required fields.